Re: what now?


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Posted by Natasha Papousek on June 25, 2002 at 00:44:59:

In reply to: what now? posted by samantha on June 24, 2002 at 18:54:28:

Samantha, I am so sorry this happened. I hope the girl calls again
so you can ask her how long she left the paste on.

I did a baby shower a few weeks ago, 15 women. They were all really
nice, and the food was great, and I stayed for 4 hours! Two days
later, one of them called me to say that no-one's designs turned out -
- not even on the hyperactive kids -- and they had all kept their
wrappings on overnight. She was nice about it, but wanted me to
either redo everyone or give her a refund. I felt horrible. The
paste had worked just fine the day before the party, but it was
possible that it pooped out the next day (I didn't finger-test the
day of the shower)... so I refunded 75% of the money -- after all, I
DID drive an hour each direction to get there. She was happy with
that.

Now I finger=test in front of clients. If it leaves an orange stain
on my fingertip after 5 minutes, then it will stain beautifully with
regular care. They seem to appreciate this check -- and it also
covers my patoot. This is not possible in fair situations -- no time
or enough fingers to test before all clients -- for those venues, I
finger-test before I go, and after the henna has been flying for a
few hours. Just for my own peace of mind.

Once when I lived in steamy, hot Austin, TX, my henna maxed out
before I put it in the cone! It seemed that using lemon juice in
that climate with the brand of henna I was using at that moment made
the dye release immediately so that an hour later, the pasted was
caput. I had to adjust my recipe for the summer to using just water
which slowed the dye release down.

For situations like Erfan's, I'm not sure what the best response
is...they were swindlers! Maybe you don't want to know how they can
afford that BMW, etc....

Most people are honest and respond well if you ask them how long they
left the paste on, etc, and explain (nicely) that it's a natural
vegetable product with a shelf life instead of a nasty chemical dye,
and sometimes the paste expires without warning, esp. if they didn't
leave it on for the required length of time, yada, yada... I've only
had three instances where people complained, and I redid the henna
for two (and it truly had turned out pale), and refunded one. This
is in 4 years of doing henna for hire.

 


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