Re: having a bad day
Posted by Kenzi on July 18, 2002 at 15:49:24:
up...this is just a minor setback. It sounds like, from what you tell
us, that you did your best to accomodate her date changes. You
will have to decide if you did your best and if you explained it well
to the client; if you feel that you acted properly then just let it go
and chalk it up to experience.
Anne and I had an experience like this. Someone contacted both
of us; we both quoted her the same price (without knowing the
other was in contact with the same client) but I asked the client to
pay travel costs (she was out of town) and Anne didn't so the
client went with her. Starting about a month before the date Anne
called and emailed the client to confirm the date and didn't get
any response; she kept trying to contact her stating that she
needed to know because she had other people wanting to book
her for the same date. Silence from the client despite all this
Anne gave up on the client and assumed that she wasn't
interested. Finally the day before the event the client called to
confirm and Anne explained that she couldn't do it because she
had taken other appointments in absence of a response from
the client. The client got very abusive but Anne stood firm. Next
thing you know I get an email from the same person asking me
to do this party for her; sorry can't do it on such short notice.
While our clients are our customers, and the customer is always
right, you do have to protect your own interests. Make sure you
do your part right so that the client knows what's going on; state
your cancellation policy upfront. The client must understand that
you are holding a date for them and that if they cancel too late
you can't just fill that slot with another client, so you lose money.
Keep on sharing your beautiful work with the world and don't let
these little things get you down.
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