Re: WARNING- Do Not Buy From ONS Exports or Sudhir Madaan

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Posted by Nick on October 28, 2002 at 18:17:12:

In reply to: WARNING- Do Not Buy From ONS Exports or Sudhir Madaan posted by Lauren on October 28, 2002 at 13:11:53:

Which sample did you send me?
The large batch, or the smaller sample that he originally sent to you?
I ask because the sample i recieved from you was most certainly very
overdyed. It stained wonderfully and very fast, but i can see the dye
in it. So maybe he didn't send a different product... could it be
that you just missed it the first time around?

: Here is the story of my association with him and his company.
: A few months ago, several Forum folks got unsolicited email from
: Sudhir Madaan asking if we'd like to try some henna powder to see
: we were interested in buying some. I've been wanting some Indian
: powder for a while, so I agreed.
: The sample was easily one of the best hennas I've tried. It was
: well sifted and stained amazingly dark, amzingly fast. The color
: classic red-brown. I was delighted to find that the red did not
: brown or darken but remained throughout the life of the design.
: of course, no dye.
: I arranged to get ten kilos from him. He asked if I wanted it
: labeled for hair instead of skin, and I said yes and thanked him
: thinking of it. It took quite a long time to arrive. I don't know
: if that is his fault, but it was very difficult to get him to
: to my emails, which made me nervous.
: It finally gets to the airport and I go to pick it up. They almost
: didn;t let me pick it up because thyey needed an invoice which I
: notot sent. The Customs officer opens the box, and ... no labeling
: of any kind. Not even a "Made by" sticker. Could have been henna
: anything. The paperwork with it said "natural henna hair
: conditioner" and that's what I has described it as when arranging
: inspection, so they finally let it through. It's about the same
: green as Kimia and I was flying high to be a real first-contact no-
: middleman importer!
: I got home and put some in a bowl to mix it. This is the finest
: powder I think I've ever seen, and it smells gorgeous, too. Then
: lemon juice hits it and it turns this weird blue-green. Oh, no.
: Dye. I try it anyway and it does give a good color on skin, but
: as fast as the sample. On my hair it's the best color I've had in
: ten years of hennaed hair. Still, it's dyed. I write and ask what
: happened, since this is not the same as the sample I ordered from.
: In this and in every further email to him, I praise the sample and
: say how thrilled I would be to be able to offer it on a regular
: and work with him again if only this can be straightened out.
: I send some off to CCJ for analysis.
: I get a note back saying Try it, we're sure you'll like it.
: I write back saying I did try it, it's not what I ordered, please
: replace it with the same lot you sent as a sample.
: He writes that that's the only henna they have, so they have
: else to replace it with.
: I write that the sample was certainly different and I wanted more
: that quality as my order.
: At this point, I get the analysis back from CCJ. It's one of the
: most overdyed hennas she's seen. The link is below if you want to
: take a look. I find out that the dye is most likely PPD. I freak.
: He writes that they will replace the henna, but they want me to pay
: the $120 freight charge. Right. I wonder what they would replace
: with anyway, since he says they only have one sort of henna. Of
: course, I already know that's a lie because of the sample being so
: much better.
: I write that since I ordered pure henna and they sent me dyed, I
: haven't received my original order yet, and they should send me my
: original order.
: No response for two weeks. During this time, my email account had
: couple days where it bounced messages and I wrote agin saying that
: he had had a message bounce, to please resend it.
: No response for several days.
: I wrote that since he seemed to be ignoring me, I was done playing
: games. I write that I expect to receive what I ordered at their
: expense since it was them that sent me the wrong thing in the first
: place. I tell them that if I do not get what I paid for, I would
: have to tell my henna friends that he was untrustworthy (using the
: bait-and-switch) so they wouldn't go through all the hassle I have
: with him. I also told him I would call the FDA and get his name on
: the banned list for exporting improperly labeled and illegally
: adulterated henna as pure.
: He wrote back this morning saying that I was blackmailing him to
: more henna.
: Right.
: So here's my story. I have saved all our emails if anyone wants to
: see them, to know that I am accurately representing what went on.
: always, you are free to make up your own minds. I don't want any
: my friends getting caught in the trap I did.
: Lauren


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