Truly interesting...

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Posted by Maureen on October 28, 2002 at 18:50:53:

In reply to: WARNING- Do Not Buy From ONS Exports or Sudhir Madaan posted by Lauren on October 28, 2002 at 13:11:53:

I received a sample from the same company months ago and chose not to
order. The sample was obviously dyed and the henna powder needed
sifting. When I was contacted and asked what I thought of the powder
and if I was interested in placing an order, I told him no and
provided a really detailed accounting of all the reasons why all of
that dye and poor sifting was not acceptible.

So now he's sending out a better sample, huh? I bet what you got in
the shipment was the same as the henna powder he sent to me as a
sample. There was nothing to be desired in the sample he sent to me.

Subsequently, I received a 2 samples from another company in India.
I told them that I wanted a henna powder of better quality than
either of the samples. I requested no dye and a perfectly sifted
henna powder...translated as NO DYE and a powder that required no
shifting by me or my customers. The owner assured me that he had a
crop just being chopped, harvested and packaged as we communicated.
He assured that there would be no dye added. He assured that my
order would be specially sifted to perfection...for an extra fee. I
agreed to the fee. The agreement was that he would send the shipment
and notify me when it was on its way and I would send the payment at
that time. This appears to be the way they operate. And it could
make one feel confident that their money won't get taken and they not
receive their goods. He shipped the order and notified me. My
little bank operated on its own time and in its own way as usual, and
the shipment arrived the day I was going back to the bank to make
transfer payment. There is a God.

The powder had absolutely no odor...nothing. It did not appear to
have any evidence of dye. It revealed no green spots to the eye. It
wouldn't get through the #9 Jacquard bottle tip with the help of
angels. It didn't stain worth a dime. I informed the company of the
problem and ofcourse got that this was the only powder available and
a fresh crop and of good quality as can be certified by their labs.
I can only determine then that what he described somehow got
substituted for the poor batch of henna that I received.

To work things out, he suggested that I send the cost of shipping
$187.00. I told him that I wasn't prepared to pay him anything for
henna powder that was way below the standards I had stipulated and
that he said his henna powder could meet. I asked that he make
arrangements to have his henna powder picked up at his expense, if he
wanted it. He kept asking for the money for weeks. I wrote him a
few weeks later and told him to respond with immediate plans for
picking up this powder or I would toss it. No response in 48 hours
so I had it tossed. He responded the next day to say not to toss it
as he was trying to secure someone here to purchase it and would
arrange for pickup when that was taken care of. I informed him that
it was way tossed. I couldn't and still can't believe that he was
arranging to sell the same lousy powder to someone else.

There is something very similar about your story and mine. The
result is bad henna. I am just glad my bank always hesitates and
checks out every rule, regulation and law before making wire
transfers of money for its customers outside of the U.S.

I am really very much against painting all manufacturers, producers,
exporters from any one location with one tainted brush. But, some
exporter from India that can deliver henna powder that is finely
sifted and talc like, that does not contain the dyes, and who can
manage to send a sample of quality henna powder and a shipment of
quality henna powder...well, that exporter needs to stand up and be
recognized. Because what I am recognizing from my experiences trying
to export henna powder from India and attempts made to get a number
of Indian exporter to honor expected standards is that it just is not
happening. There is serious resistance to changing the product and
the way they are doing business. My experience is that this is more
than one company behaving that way. This seems to be a way of doing
business that is not acceptible.

But it does point up the risk that every importer is taking each time
they seek out a new product. There is a point at which the
transaction always depends upon trust and honor. The only way around
that would be to go to the country and pick and process and pack and
ship your own henna to yourself.




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