Re: Questions
Posted by Eliz. on December 20, 1999 at 21:22:03:
In Reply to: Re: Questions posted by Catherine Cartwright Jones on December 20, 1999 at 20:38:37:
: it...but even then, "#$%^ NO!" repeated firmly and often gets the
: point across.
I haven't considered this in terms of clients, but definitely showing
anger, or at least indignation ("Miss Manners" recommends practicing
the phrase "I *beg* your pardon?!") can surprisingly diffuse some
awkward situations - when someone keeps pushing. I'm so used to
acting polite and trying not to show anger that I've actually had to
practice this. The result is often "hey, calm down" or "I was just
kidding" - which should be met with a stern "see that you don't do it
again". (Don't apologize unless it very clearly was a
misinterpretation on your part.) The second reaction also can take
some practice.
I'd bet the theraputic massage & spa & beauty industries have
developed guidelines for potentially awkward situations. I mean,
people can start feeling good when they start relaxing, so there's got
to be some reasonable guide for distinguishing between what's normal
and what's inappropriate.
- Re: Questions Kenzi 00:07:07 12/22/99
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