Re: What do you think about this, I could do with some advice!

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Posted by lynn on July 3, 2001 at 20:26:32:

In reply to: Re: What do you think about this, I could do with some advice! posted by mark on July 3, 2001 at 08:04:32:

:Thanks Mark - you of years more experience than I! I guess it took
me totally unawares and I was feeling a bit down yesterday (my
youngest starts school in September and I'm in a mid-motherhood
crisis - thinking this is the last couple of weeks I've got him at
home with me). I've written her a letter and I'll send it tomorrow.
As hubby says, 100's of people have been happy - he thinks she was
trying to con me. (being a suspicous soul). It has made me re-think
private henna parties, and having read all about the Jill Dando
murder and all the nutters that are out there I've decided not to do
them anymore, I'm only going to do Public Events. Take care, happy
hennaing. Lynn
: Hi all, I've got a bit of a problem and I wanted to share it with
: you
: : and get your thoughts on it. Last weekend (10 days ago), I had
: three
: : bookings. Thursday night I hennaed myself with a bottle of mud
: that
: : I got out of my freezer, I did my ankle and back of my hand. I
: went
: : to bed, the designs came out great - good colour etc. On Friday
: : afternoon I went to a school fair - I don't normally do school
: fairs,
: : but it was a Friday and I wasn't booked, it was for their charity
: and
: : I had done a Pamper Yourself Evening for them last October and
they
: : had been really happy. It was a boiling hot day and I sat
outside
: : and hennaed non-stop for two hours - I did about 30 children and
: : Mums. Then I went to a Fair the next day, and a Funday on the
: : Sunday - I used the same bottle of henna. I had to scrub my hand
: : design off as I had a meeting to attend but I left my ankle
design
: : and it is still there today (11 days later) - quite visible.
Today
: I
: : got a phonecall from a lady who said I had hennaed her daughter
at
: : the school fair - a small flower at the top of her arm, (I often
: give
: : out my phone no.), she said the design hadn't come out - it had
: : fallen off after 20 minutes. I apologised, said this had never
: : happened before (It hasn't), I said I did not know why it had
: : happened and asked for her name and address and said I would
refund
: : her the Ł3. She then said that she wanted me to re-do her
: daughter,
: : who was dissapointed, and that she wanted a larger design. She
: told
: : me she does not drive and cannot get to any of the local events I
: am
: : doing. She wants me to go to her house and re-do her daughter.
: It's
: : about 7 miles away from me and not somewhere I pass by usually,
so
: I
: : would have to go out of my way. I asked for her phone no. and
said
: I
: : would contact her and do it when I was passing her way and my
henna
: : was out of the freezer. What do you think? None of it really
adds
: : up, 29 other kids were all fine. Why if it didn't work does she
: want
: : it done again, and why a bigger design. Why did she take 10 days
: to
: : phone me, if it fell off in 20 mins why didn't she come straight
: : back. I am now full of self doubt, even though I have seen
people
: : again and they have been really happy with my work. As I type
this
: : now my husband is sat with a flower design on his arm (the same
: : design the girl chose), he's been busy getting in the washing etc
: and
: : it hasn't dropped off - and it's really old henna I keep in the
: : fridge for when the children want a little lesson in henna. I
want
: : people to go away happy. Is there anything (apart
from 'picking',
: : which people swear they don't do even though you sit watching
them
: do
: : it) that would make henna just fall off.
: :
: : I feel a bit down about it.
: :
: : Lynn
:
: Ohhh this old chestnut.......your gonna have more of this believe
me!
:
: First thing is to find out what she means by it didnt come
: out.....four instance i have two large info sheets that says very
: bold 'it goes brown not black'
:
: at the weekend i had to show a man whos son had a design 3 weeks
ago
: the color it would turn out.....to him it didnt come out....when i
: showed him he stated ...'ah it did come out its just not
: black!' ....and promptly paid for another Ł12 design!
:
: some people expect it to come out very black and if it doesnt it
: hasnt worked.....so u need to find out this!
:
: next is the whole washing....sunburn....events that could have
: happened excluding her from the others that you did. If she
scrubbed
: the design.....got sunburnt this will result in big loss of color.
I
: get people coming into the studio when their skin is literally
: peeling off having a pop as their henna didnt work that
: well!!!!....what can you do....explain to them how stupid they are!
:
: in all my time i have however had one case where the henna did not
: work at all....no matter what i did to the henna it would not
: work....funny skin type but this is very doubtfull.
:
: Personally....dont worry about upsetting her...or thinking it would
: do no good for your rep....the majority outway the minority....in
: this case i would ask more questions....then proceed to state that
: the henna is quality merchandise and you have had no further
: complaints and all designs that you have done on yourself are still
: there 11 days later.
:
: Therefore being unable to assertain what you and your daughter did
to
: affect the henna means i cannot offer a refund nor can i travel out
: to your location unless you are willing to pay for the travelling
: expenses and for the larger design requested.
:
: Obviously this will not be what she wants but if shes reasonable
then
: she will either sort out an arrangement with you or if shes
: unreasonable you dont take any flak and state thats the only offer
: your prepared to make...if you wish to take it up call me and end
the
: telephone call.
:
: Personally i think in 99% of these situations the following has
: happened:
:
: they expect it to be black
: they have smudged the design and removed it straight away
: they have scrubbed the area in the bath
: they have gotten sunburnt
:
: or several of the above!

Follow Ups

Re: What do you think about this, I could do with some advice! mark 09:16:26 7/5/2001 (0)

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: :Thanks Mark - you of years more experience than I! I guess it took : me totally unawares and I was feeling a bit down yesterday (my : youngest starts school in September and I'm in a mid-motherhood : crisis - thinking this is the last couple of weeks I've got him at : home with me). I've written her a letter and I'll send it tomorrow. : As hubby says, 100's of people have been happy - he thinks she was : trying to con me. (being a suspicous soul). It has made me re-think : private henna parties, and having read all about the Jill Dando : murder and all the nutters that are out there I've decided not to do : them anymore, I'm only going to do Public Events. Take care, happy : hennaing. Lynn : : Hi all, I've got a bit of a problem and I wanted to share it with : : you : : : and get your thoughts on it. Last weekend (10 days ago), I had : : three : : : bookings. Thursday night I hennaed myself with a bottle of mud : : that : : : I got out of my freezer, I did my ankle and back of my hand. I : : went : : : to bed, the designs came out great - good colour etc. On Friday : : : afternoon I went to a school fair - I don't normally do school : : fairs, : : : but it was a Friday and I wasn't booked, it was for their charity : : and : : : I had done a Pamper Yourself Evening for them last October and : they : : : had been really happy. It was a boiling hot day and I sat : outside : : : and hennaed non-stop for two hours - I did about 30 children and : : : Mums. Then I went to a Fair the next day, and a Funday on the : : : Sunday - I used the same bottle of henna. I had to scrub my hand : : : design off as I had a meeting to attend but I left my ankle : design : : : and it is still there today (11 days later) - quite visible. : Today : : I : : : got a phonecall from a lady who said I had hennaed her daughter : at : : : the school fair - a small flower at the top of her arm, (I often : : give : : : out my phone no.), she said the design hadn't come out - it had : : : fallen off after 20 minutes. I apologised, said this had never : : : happened before (It hasn't), I said I did not know why it had : : : happened and asked for her name and address and said I would : refund : : : her the Ł3. She then said that she wanted me to re-do her : : daughter, : : : who was dissapointed, and that she wanted a larger design. She : : told : : : me she does not drive and cannot get to any of the local events I : : am : : : doing. She wants me to go to her house and re-do her daughter. : : It's : : : about 7 miles away from me and not somewhere I pass by usually, : so : : I : : : would have to go out of my way. I asked for her phone no. and : said : : I : : : would contact her and do it when I was passing her way and my : henna : : : was out of the freezer. What do you think? None of it really : adds : : : up, 29 other kids were all fine. Why if it didn't work does she : : want : : : it done again, and why a bigger design. Why did she take 10 days : : to : : : phone me, if it fell off in 20 mins why didn't she come straight : : : back. I am now full of self doubt, even though I have seen : people : : : again and they have been really happy with my work. As I type : this : : : now my husband is sat with a flower design on his arm (the same : : : design the girl chose), he's been busy getting in the washing etc : : and : : : it hasn't dropped off - and it's really old henna I keep in the : : : fridge for when the children want a little lesson in henna. I : want : : : people to go away happy. Is there anything (apart : from 'picking', : : : which people swear they don't do even though you sit watching : them : : do : : : it) that would make henna just fall off. : : : : : : I feel a bit down about it. : : : : : : Lynn : : : : Ohhh this old chestnut.......your gonna have more of this believe : me! : : : : First thing is to find out what she means by it didnt come : : out.....four instance i have two large info sheets that says very : : bold 'it goes brown not black' : : : : at the weekend i had to show a man whos son had a design 3 weeks : ago : : the color it would turn out.....to him it didnt come out....when i : : showed him he stated ...'ah it did come out its just not : : black!' ....and promptly paid for another Ł12 design! : : : : some people expect it to come out very black and if it doesnt it : : hasnt worked.....so u need to find out this! : : : : next is the whole washing....sunburn....events that could have : : happened excluding her from the others that you did. If she : scrubbed : : the design.....got sunburnt this will result in big loss of color. : I : : get people coming into the studio when their skin is literally : : peeling off having a pop as their henna didnt work that : : well!!!!....what can you do....explain to them how stupid they are! : : : : in all my time i have however had one case where the henna did not : : work at all....no matter what i did to the henna it would not : : work....funny skin type but this is very doubtfull. : : : : Personally....dont worry about upsetting her...or thinking it would : : do no good for your rep....the majority outway the minority....in : : this case i would ask more questions....then proceed to state that : : the henna is quality merchandise and you have had no further : : complaints and all designs that you have done on yourself are still : : there 11 days later. : : : : Therefore being unable to assertain what you and your daughter did : to : : affect the henna means i cannot offer a refund nor can i travel out : : to your location unless you are willing to pay for the travelling : : expenses and for the larger design requested. : : : : Obviously this will not be what she wants but if shes reasonable : then : : she will either sort out an arrangement with you or if shes : : unreasonable you dont take any flak and state thats the only offer : : your prepared to make...if you wish to take it up call me and end : the : : telephone call. : : : : Personally i think in 99% of these situations the following has : : happened: : : : : they expect it to be black : : they have smudged the design and removed it straight away : : they have scrubbed the area in the bath : : they have gotten sunburnt : : : : or several of the above!
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