Re: What do you think about this, I could do with some advice!

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Posted by mark on July 3, 2001 at 08:04:32:

In reply to: What do you think about this, I could do with some advice! posted by Lynn on July 2, 2001 at 18:30:11:

: Hi all, I've got a bit of a problem and I wanted to share it with
you
: and get your thoughts on it. Last weekend (10 days ago), I had
three
: bookings. Thursday night I hennaed myself with a bottle of mud
that
: I got out of my freezer, I did my ankle and back of my hand. I
went
: to bed, the designs came out great - good colour etc. On Friday
: afternoon I went to a school fair - I don't normally do school
fairs,
: but it was a Friday and I wasn't booked, it was for their charity
and
: I had done a Pamper Yourself Evening for them last October and they
: had been really happy. It was a boiling hot day and I sat outside
: and hennaed non-stop for two hours - I did about 30 children and
: Mums. Then I went to a Fair the next day, and a Funday on the
: Sunday - I used the same bottle of henna. I had to scrub my hand
: design off as I had a meeting to attend but I left my ankle design
: and it is still there today (11 days later) - quite visible. Today
I
: got a phonecall from a lady who said I had hennaed her daughter at
: the school fair - a small flower at the top of her arm, (I often
give
: out my phone no.), she said the design hadn't come out - it had
: fallen off after 20 minutes. I apologised, said this had never
: happened before (It hasn't), I said I did not know why it had
: happened and asked for her name and address and said I would refund
: her the Ł3. She then said that she wanted me to re-do her
daughter,
: who was dissapointed, and that she wanted a larger design. She
told
: me she does not drive and cannot get to any of the local events I
am
: doing. She wants me to go to her house and re-do her daughter.
It's
: about 7 miles away from me and not somewhere I pass by usually, so
I
: would have to go out of my way. I asked for her phone no. and said
I
: would contact her and do it when I was passing her way and my henna
: was out of the freezer. What do you think? None of it really adds
: up, 29 other kids were all fine. Why if it didn't work does she
want
: it done again, and why a bigger design. Why did she take 10 days
to
: phone me, if it fell off in 20 mins why didn't she come straight
: back. I am now full of self doubt, even though I have seen people
: again and they have been really happy with my work. As I type this
: now my husband is sat with a flower design on his arm (the same
: design the girl chose), he's been busy getting in the washing etc
and
: it hasn't dropped off - and it's really old henna I keep in the
: fridge for when the children want a little lesson in henna. I want
: people to go away happy. Is there anything (apart from 'picking',
: which people swear they don't do even though you sit watching them
do
: it) that would make henna just fall off.
:
: I feel a bit down about it.
:
: Lynn

Ohhh this old chestnut.......your gonna have more of this believe me!

First thing is to find out what she means by it didnt come
out.....four instance i have two large info sheets that says very
bold 'it goes brown not black'

at the weekend i had to show a man whos son had a design 3 weeks ago
the color it would turn out.....to him it didnt come out....when i
showed him he stated ...'ah it did come out its just not
black!' ....and promptly paid for another Ł12 design!

some people expect it to come out very black and if it doesnt it
hasnt worked.....so u need to find out this!

next is the whole washing....sunburn....events that could have
happened excluding her from the others that you did. If she scrubbed
the design.....got sunburnt this will result in big loss of color. I
get people coming into the studio when their skin is literally
peeling off having a pop as their henna didnt work that
well!!!!....what can you do....explain to them how stupid they are!

in all my time i have however had one case where the henna did not
work at all....no matter what i did to the henna it would not
work....funny skin type but this is very doubtfull.

Personally....dont worry about upsetting her...or thinking it would
do no good for your rep....the majority outway the minority....in
this case i would ask more questions....then proceed to state that
the henna is quality merchandise and you have had no further
complaints and all designs that you have done on yourself are still
there 11 days later.

Therefore being unable to assertain what you and your daughter did to
affect the henna means i cannot offer a refund nor can i travel out
to your location unless you are willing to pay for the travelling
expenses and for the larger design requested.

Obviously this will not be what she wants but if shes reasonable then
she will either sort out an arrangement with you or if shes
unreasonable you dont take any flak and state thats the only offer
your prepared to make...if you wish to take it up call me and end the
telephone call.

Personally i think in 99% of these situations the following has
happened:

they expect it to be black
they have smudged the design and removed it straight away
they have scrubbed the area in the bath
they have gotten sunburnt

or several of the above!

Follow Ups

Re: What do you think about this, I could do with some advice! lynn 20:26:32 7/3/2001 (1)
- Re: What do you think about this, I could do with some advice! mark 09:16:26 7/5/2001 (0)

Post Followup

Name:
E-Mail:
Subject:
: : Hi all, I've got a bit of a problem and I wanted to share it with : you : : and get your thoughts on it. Last weekend (10 days ago), I had : three : : bookings. Thursday night I hennaed myself with a bottle of mud : that : : I got out of my freezer, I did my ankle and back of my hand. I : went : : to bed, the designs came out great - good colour etc. On Friday : : afternoon I went to a school fair - I don't normally do school : fairs, : : but it was a Friday and I wasn't booked, it was for their charity : and : : I had done a Pamper Yourself Evening for them last October and they : : had been really happy. It was a boiling hot day and I sat outside : : and hennaed non-stop for two hours - I did about 30 children and : : Mums. Then I went to a Fair the next day, and a Funday on the : : Sunday - I used the same bottle of henna. I had to scrub my hand : : design off as I had a meeting to attend but I left my ankle design : : and it is still there today (11 days later) - quite visible. Today : I : : got a phonecall from a lady who said I had hennaed her daughter at : : the school fair - a small flower at the top of her arm, (I often : give : : out my phone no.), she said the design hadn't come out - it had : : fallen off after 20 minutes. I apologised, said this had never : : happened before (It hasn't), I said I did not know why it had : : happened and asked for her name and address and said I would refund : : her the Ł3. She then said that she wanted me to re-do her : daughter, : : who was dissapointed, and that she wanted a larger design. She : told : : me she does not drive and cannot get to any of the local events I : am : : doing. She wants me to go to her house and re-do her daughter. : It's : : about 7 miles away from me and not somewhere I pass by usually, so : I : : would have to go out of my way. I asked for her phone no. and said : I : : would contact her and do it when I was passing her way and my henna : : was out of the freezer. What do you think? None of it really adds : : up, 29 other kids were all fine. Why if it didn't work does she : want : : it done again, and why a bigger design. Why did she take 10 days : to : : phone me, if it fell off in 20 mins why didn't she come straight : : back. I am now full of self doubt, even though I have seen people : : again and they have been really happy with my work. As I type this : : now my husband is sat with a flower design on his arm (the same : : design the girl chose), he's been busy getting in the washing etc : and : : it hasn't dropped off - and it's really old henna I keep in the : : fridge for when the children want a little lesson in henna. I want : : people to go away happy. Is there anything (apart from 'picking', : : which people swear they don't do even though you sit watching them : do : : it) that would make henna just fall off. : : : : I feel a bit down about it. : : : : Lynn : : Ohhh this old chestnut.......your gonna have more of this believe me! : : First thing is to find out what she means by it didnt come : out.....four instance i have two large info sheets that says very : bold 'it goes brown not black' : : at the weekend i had to show a man whos son had a design 3 weeks ago : the color it would turn out.....to him it didnt come out....when i : showed him he stated ...'ah it did come out its just not : black!' ....and promptly paid for another Ł12 design! : : some people expect it to come out very black and if it doesnt it : hasnt worked.....so u need to find out this! : : next is the whole washing....sunburn....events that could have : happened excluding her from the others that you did. If she scrubbed : the design.....got sunburnt this will result in big loss of color. I : get people coming into the studio when their skin is literally : peeling off having a pop as their henna didnt work that : well!!!!....what can you do....explain to them how stupid they are! : : in all my time i have however had one case where the henna did not : work at all....no matter what i did to the henna it would not : work....funny skin type but this is very doubtfull. : : Personally....dont worry about upsetting her...or thinking it would : do no good for your rep....the majority outway the minority....in : this case i would ask more questions....then proceed to state that : the henna is quality merchandise and you have had no further : complaints and all designs that you have done on yourself are still : there 11 days later. : : Therefore being unable to assertain what you and your daughter did to : affect the henna means i cannot offer a refund nor can i travel out : to your location unless you are willing to pay for the travelling : expenses and for the larger design requested. : : Obviously this will not be what she wants but if shes reasonable then : she will either sort out an arrangement with you or if shes : unreasonable you dont take any flak and state thats the only offer : your prepared to make...if you wish to take it up call me and end the : telephone call. : : Personally i think in 99% of these situations the following has : happened: : : they expect it to be black : they have smudged the design and removed it straight away : they have scrubbed the area in the bath : they have gotten sunburnt : : or several of the above!
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